Warranty & Returns

At AGParts Worldwide, our commitment to quality is unparalleled!

We offer a wide range of products and services to best fit your needs. Here’s how we can make your organization’s parts procurement a success:

Technical Support:

• Technical Support Specialists are available to help with any question or issue you encounter during the installation of your replacement part.
• Tutorial videos and phone support available upon request. Please send any requests toqa@staging.agpartsworldwide.com.

Customer Service – Damaged Items:

• Items damaged in transit must be reported within 24 hours of delivery at your facility. Please save all packaging.
• Contact customerservice@staging.agpartsworldwide.com for assistance with damaged items.

Customer Service – Missing Items:

• Items missing from your order must be reported within five days of delivery at your facility.
• Contact customerservice@staging.agpartsworldwide.comor assistance with missing items.

Customer Service – Motherboards:

Core Exchange – A motherboard that was purchased in exchange for a broken motherboard returned to AGP:

• If you did not receive a label with your Exchange purchase, please email us at: customerservice@staging.agpartsworldwide.com.
• Please do not use the Return Label Form to return a Core Exchange Part.

Reworks – A motherboard that has been previously repaired by AGP and is within the one-year warranty period:

• Please use the Return Label Form to return a rework and choose the Motherboard Repair Rework button to receive a shipping label.

If you have any questions regarding  Motherboards, please email us at customerservice@staging.agpartsworldwide.com.

Limitations:

AGParts reserves the right to deny credit upon receipt of items if any of the following occur:

• After inspection, our technicians find that the part is not an AGParts product with our internal labels.

Warranty Information – Defects:

• One-year warranty on AC adapters, batteries, and motherboards against defect.
• One-year warranty on motherboard repairs.
• One-year warranty on device repair.
• Limited Lifetime warranty on all other products against manufacturer defect in materials and workmanship.
• Excludes cracks or incidental damages obtained from general use and wear.
• A functional, compatible item will be sent as replacement for the defective item.

Warranty Information – Returns:

• Wrong part, functional: 60 days
• No longer needed: 120 days
• 20% restocking fee after 120 days

For our Education Warranty, please visit AGParts Education.

Limitations:

• AGParts reserves the right to deny credit upon receipt of items if any of the following occur:
• After inspection, our technicians find that the part is not an AGParts product.
• Part incurs damage during transit due to improper packaging by customer. Please follow proper packaging practices as directed.